Returns and Cancellations
After Sales Service
This policy refers to products purchased online from this website only. If you purchased via any other route, please refer back to your retailer for advice.
Distance Selling Regulations
Under the United Kingdom’s Distance Selling Regulations, Donaldson's Gunsmiths operates a 7 day no quibble cancellation and return policy for goods bought on the www.donaldson-guns.co.uk website. If you wish to cancel your order and return your products, please call us on 01908 377 144 or email email@example.com within 7 days of receipt to obtain authorisation and instructions for return. Please note that in order to return a product within 7 days, the product must be returned in as new condition with all packaging and accessories.
If you discover any damage to the box of your new Donaldson's Gunsmiths product, you should, if possible refuse delivery of the product. If you have taken delivery of the product, please call Donaldson's Gunsmiths on 01908 377 144 or email firstname.lastname@example.org.We will inform you what to do next.
If you discover any damage when you open your new Donaldson's Gunsmiths product, you must inform us within 24 hours. Please call us on 01908 377 144 or email email@example.com.We will inform you what to do next.
Faulty Inside 28 Days
Should you experience a problem with your Donaldson's Gunsmiths product within 28 days of purchase, please call us on 01908 377 144 or email firstname.lastname@example.org. Please state your order number and the problem you are experiencing. Once this has been diagnosed as a fault, you will be you will be issued with a returns authorisation (RA) and entitled to a replacement. Please note that in order to qualify for a replacement, your original product must be returned in as new condition with all packaging and accessories.
Faulty Outside 28 Days
Should you experience a problem with your Donaldson's Gunsmiths product outside of 28 days of purchase please call Consumer Support on 01908 377 144 or email email@example.com.Please state your order number and the problem you are experiencing. Once this has been diagnosed as a fault, you will be issued with a repair authorisation (RA) number. Donaldson's Gunsmiths will then arrange a free repair under the terms of the guarantee. Please note that the guarantee covers manufacturing defects only.
Before contacting Donaldson's Gunsmiths for returns please refer to our Download and Support section. In our experience the majority of reported faults are solved using our FAQs. Please note that you may be charged if you return products outside of 7 days that are not faulty.
Cost of Delivery is £4.99 to UK Mainland for orders under £100.00 & £19.99 to any countries within the EU
These Terms and Conditions apply to all orders placed for the products identified on the Donaldson's Gunsmiths UK Shop. PLEASE READ THESE CONDITIONS - IF YOU PLACE AN ORDER USING THIS SYSTEM, THESE TERMS AND CONDITIONS WILL APPLY TO YOUR PURCHASE.
The supplier of the goods to which these terms and conditions apply (referred to hereafter as 'we' or 'us' as the context requires) is Donaldson's Gunsmiths 10 & 12 Wharfside, Fenny Stratford, Bletchley, Milton Keynes, Buckinghamshire, MK2 2AZ.
Whilst we will try to fulfil any orders placed with us within any stated time, we shall not (save as otherwise required by law) be liable for the consequences of any delay or failure to deliver.
Notwithstanding any indication given by the system, all orders are accepted subject to availability.
For your security orders we will only deliver to the credit card billing address providing it is within the Mainland United Kingdom and Northern Ireland.
Orders must be paid for at the time of ordering using one of the credit/debit cards identified on the e-commerce page and are conditional on subsequent validation of the card transaction with the issuer.
All prices are inclusive of VAT. These products will be dispatched by a Donaldson's Gunsmiths nominated Carrier, and will require a signature for the delivery. Under normal circumstances your confirmed order will be delivered within 5 working days.Certain items may ship by post and cannot be tracked once they have entered the postal system. All other shipments use carrier delivery for maximum security and tracking.
Any orders placed are subject to your rights of cancellation pursuant to the Consumer Protection (Distance Selling) Regulations 2000, except in respect of supply of audio or video recordings or computer software if you have unsealed their packaging.